Terms & Conditions

If you have placed an order with Trunk doors, the following terms and conditions apply:

  • A 50% deposit is needed on confirmation of order as a guarantee. Balance due on completion of the door by bacs, cash, cheque or debit/credit card. We will notify all customers of this.
  • Designs/drawings can then be viewed and signed off before manufacture of any product.
  • Timescales agreed typically 6 weeks, but can vary depending on the bespoke nature of the product.
  • All goods remain property of Trunk bespoke doors until the full balance has been paid.
  • Delivered by us – Goods to be checked upon receipt
  • Fitted by 3rd party – We hold no responsibility regarding the suitability of the fitting

If a customer supplies their own measurements, Trunk doors hold no responsibility for inadequate fitting. Once the order has been placed no alterations can be made unless at the customer's expense if the work has begun.

Cancellation of a customer’s order will only be agreed by Trunk doors on the condition that all costs and expenses incurred by us up to the time of cancellation including loss of profit shall be paid by the customer.